Your Privacy Is Our Responsibility

7u778 ("we", "our", "platform") provides a trusted online betting and casino service for players in Bangladesh. We believe that protecting the privacy of users' personal information is a fundamental responsibility. This privacy policy explains how 7u778 collects your information, how it is used, how long it is retained, and under what circumstances it may be shared with third parties.

This policy applies to the 7u778.lat website and all associated pages, services, promotions, and communication channels. When you use our platform, register an account, make a deposit, or contact customer support, you fall within the scope of this policy.

Our services are for individuals aged 21 and above only. We do not knowingly collect information from minors, and if any such information is collected, it is deleted immediately.

7u778 collects various types of information through different means. These are detailed below:

2.1 Information You Provide Directly

When you create an account or use our services on the platform, you provide the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• Payment information — such as bKash, Nagad, Rocket, or Upay account numbers
• Identity verification documents (copy of national ID card or passport)
• Messages and information you provide when contacting our support team

2.2 Automatically Collected Information

When you visit our site, certain information is collected automatically:

• IP address and device type
• Browser and operating system information
• How long you spent on the site and which pages you viewed
• Session cookies and login-related data
• Referral source — which site you came from before visiting us

2.3 Transaction Information

To ensure the security of your financial transactions, we retain:

• Deposit and withdrawal history and amounts
• Payment methods used (bKash, Nagad, Rocket, Upay)
• Game play history and betting information
• Bonus usage and promotion-related records

7u778 uses your information only for specific and legitimate purposes. These purposes are:

• Account Management: To create, verify, and keep your account secure
• Payment Processing: To handle deposits and manage withdrawals — typically completed within 5–30 minutes
• Customer Support: To assist with your questions and resolve issues
• Security: To prevent fraud, money laundering, and illegal activity
• Promotions and Offers: To send you relevant offers based on your preferences (subject to your consent)
• Legal Compliance: To comply with applicable laws and regulations
• Service Improvement: To analyse user experience and improve the platform
• Responsible Gaming: To identify unusual betting patterns and provide assistance when needed

The 7u778 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your experience.

4.1 Essential Cookies

These cookies are necessary for the basic functionality of the site. They are used to maintain login sessions, carry out security checks, and save language preferences. These cookies cannot be disabled.

4.2 Analytics Cookies

These cookies help us understand how users interact with the site. The number of visits, most-viewed pages, and user navigation patterns are collected through these. This helps us improve the quality of our service.

4.3 Functional Cookies

These cookies are used to remember your preferred settings and customisations. You can manage cookies through your browser settings, though doing so may limit some features.

7u778 never sells your personal information. However, in certain circumstances, information may be shared with trusted partners:

• Payment Processors: Necessary information is shared with mobile financial service providers such as bKash, Nagad, Rocket, and Upay to complete transactions
• Game Providers: Gameplay data may be shared with game developers such as Pragmatic Play, Evolution Gaming, and Spribe
• Technology Service Providers: With providers of hosting, cybersecurity, and analytics services
• Legal Authorities: Information may be provided to relevant authorities in the case of court orders, investigations, or legal obligations
• Fraud Prevention: Information may be shared with relevant agencies to prevent illegal activity

All third parties are bound by confidentiality agreements with us and may only use your information for specified purposes.

7u778 has implemented multiple technical and organisational measures to ensure the security of your information:

• SSL/TLS Encryption: All data transmission is protected by industry-standard SSL encryption
• Secure Servers: Your information is stored on firewall-protected servers
• Access Control: Only authorised staff can access specific information
• Regular Audits: Security measures are regularly tested and updated
• Password Hashing: Your password is never stored in plain text
• Two-Factor Authentication: The option to add an extra layer of security to your account

Please keep in mind that no organisation can guarantee complete security when transmitting information over the internet. You should also keep your account password secure and not share it with anyone.

7u778 retains your information for as long as it is relevant and necessary:

• Active Accounts: All information is retained while the account remains active
• Closed Accounts: Even after an account is closed, certain information may be kept for a defined period to meet legal and regulatory requirements
• Transaction Records: Financial transaction records are retained in accordance with anti-money laundering regulations
• Marketing Data: Marketing communications are stopped as soon as you withdraw your consent

You have the following rights regarding your personal information:

• Right to Know: You have the right to know what information we hold about you
• Right of Access: You can request a copy of your information
• Right to Rectification: You can request the correction of inaccurate or outdated information
• Right to Erasure: In certain circumstances, you can request that your information be deleted
• Right to Restrict Processing: In certain cases, you can ask us to limit the processing of your information
• Right to Withdraw Consent: You can opt out of marketing communications at any time
• Right to Complain: If you are dissatisfied with how your information is handled, you can contact us

To exercise any of these rights, please contact our support team. We are available 24/7.

7u778's services are for individuals aged 21 and above only. We do not knowingly collect any personal information from minors.

If we believe a registered user is under 21, their account will be suspended immediately and any collected information will be deleted. If a parent or guardian discovers that their child has created an account on our platform, please contact us immediately.

If you would like to receive updates about our promotions, bonus offers, and new games, you can enable marketing communications in your account settings.

If you do not wish to receive marketing emails or messages, you can withdraw your consent at any time. Please note, however, that important transaction-related messages (such as deposit confirmations and password changes) will always be sent as they are an essential part of the service.

7u778 may update this privacy policy from time to time. If any significant changes are made, we will notify you by email or through a notice on the platform.

If you continue to use the platform after changes are made, you are considered to have accepted the updated policy. We therefore recommend visiting this page regularly.

Your information may be processed or stored outside Bangladesh, particularly on the servers of our technology partners or game providers. In such cases, we ensure that the information is transferred with adequate protective measures in place.

Our agreements with all partners include data protection terms, which ensure the security of your information.